FAQs

CONTACT INFO

Where are you located?
13955 Murphy Road, Suite 123
Stafford, Texas 77477

What is the best time to reach you?
Contact us 9 a.m.- 5 p.m. weekdays and 10 a.m.-2 p.m. Saturdays. We do moves 7 a.m.-11 p.m. daily, including holidays.

PLANNING YOUR MOVE

Do you move out of state?
Yes. OneSource Moving is licensed with the Federal Motor Carrier Safety Administration to move people outside Texas. Our point of origin, however, is always Houston.

Do you move pianos?
Yes. Our movers are trained to move grand and baby grand pianos.

How far in advance should I schedule my move?
Scheduling one month in advance, especially during the summer, helps ensure that we are ready to move you exactly when you want. We do not charge cancellation fees if you can’t move on the date and time that you originally requested.

What should I look for when signing a moving contract?
Movers are required to provide you with a contract. Make sure to read it. Do not sign it if there is language about discharging your mover or its agents from liability. By law, you have nine months to file a written claim.

How can I help my movers while they are moving me?

  • • Be available to answer their questions
  • • Have your items packed and ready to be moved
  • • Label boxes properly

 
Who are some other reputable movers in Houston?
Houston has many moving companies, but not all of them are registered with the Texas Department of Motor Vehicles. We recommend that you get quotes from several TXDMV-registered movers. Other great movers in the Houston area include:

  • Move Masters
  • EDC Moving Systems
  • East End Transfer
  •  

    MOVING COSTS

    How much does it cost to move?
    In Texas, local movers usually charge by the hour. The hourly rate is determined by the number of crew members needed to safely move your home. Our team can assess what you have and provide you a free estimate.

    Do you charge an hourly minimum?
    Yes. It is two hours.

    Do I need to pay a deposit?
    No.

    INSURANCE AND LICENSING

    Are you insured and licensed?
    We carry property damage and comprehensive bodily injury insurance in accordance with the strictest condo association and commercial leasing companies. Find out more about our licensing at www.txdmv.gov.

    Why should I choose a licensed mover?
    All household goods motor carriers, including local moving companies like OneSource Moving, operating within Texas are required to have an active certificate of motor carrier registration and abide by the motor carrier rules and regulations.

    What insurance is offered by movers?
    Full value protection: Your mover is responsible (liable) for the replacement value of lost or damaged items in your entire shipment. This is the most comprehensive plan available for the protection of your items. Under this insurance, if any of your items are damaged while under the custody of your mover, the move can offer you the following options:

    • • Repair the item
    • • Replace with a similar item
    • • Make a cash settlement for the cost of the repair

     
    At OneSource Moving, WE DO NOT OFFER full value protection Insurance. Instead, we hire a third-party insurance company to provide this higher level of insurance. The cost will depend on the value you request to put on your belongings and the deductibles you choose. To learn more, give our team a call or visit www.movinginsurance.com.

    Released Value: In Texas, movers are required to provide at no charge a standard liability of 60 cents per pound article. For example, if your 50-pound television gets damaged during a move, the mover is required to reimburse you only $30 (50 pounds X 60 cents =$30).

    Before buying additional moving insurance, check your homeowners insurance to see whether you already have coverage.

    How does OneSource Moving handle damages?
    Even when you’re working with the best movers, items occasionally get damaged. When this happens, we take the situation seriously and will work to repair your things quickly and to your standards. If you find damage after your move, contact your customer service representative, who will be happy to start the claims process.